San Carlos Auto Repair

I contacted A+ Japanese Auto and spoke with Justin Mills after being told my car needed almost $3K in repair from my mechanic I've been going to for the past 8 years. I had a hope to get a second opinion and possibly find a place to do the repair for a cheaper price. Working with Justin was amazing. He to the time to understand my problem and concerns, he did not over promise or attempt to under estimate the process. He was straightforward and genuine throughout the entire process. After taking a look at the car, they were able to fix the issue for only $200!!!! My old mechanic was trying to scam me but A+ really took care of me. Justin communicate well throughout the process and it really made me feel like a valued customer. I hope not to have any major auto issues going forward but I know where I am going for all my auto repair work going forward. Thank you Justin and thank you A+ Japanese Auto Repair.

Japanese Auto Repair just continues to keep my 2003 Honda Accord EX running and looking like the the day it was purchased as a new car. Amazing.

As always I was pleased with the thorough service, high level of communication and details about what was found / fixed. These guys never fail! I have been a very satisfied client for years. Highly recommend the shop to all.

Great service and honesty

I was referred to A+ by a friend, so I was prepared for a good experience, but the staff exceeded my expectations. Justin is probably the most friendly person I've ever spoken with, and was fantastic about communicating with me throughout the process. They were able to fit me in immediately, the repairs were completed quickly, and the price was absolutely fair. After such a great experience, I wouldn't dream of going anywhere else, and have spread the word to several friends!

Excellent service always. Customer service is always attentive and any work to be done on car is fully explained. Invoices and work orders provided are details so you know exactly what was done with your car. Recommendations for work to be done is also accompanied by pictures so you know what the issue(s) might be. I highly recommend A+ Japanese Auto Repair!!

They charged me> $400 for diagnosing check engine light plus compression check. Turned out, there was a white smoke coming from exhaust. Do you really need to charge a customer that much knowing that the engine is dead? Update. My broken car disappeared from the premises. Yep. Just like that. I gave Naem the title (not signed) and asked to let me know whether we should donate or sell the car. I was fine either way. I wanted to come when they decided what is best, sign the title, get some personal belonging (CDs, coins, tools etc) from the car and get a receipt. When I followed up, turned out they have NEITHER my car NO title. Also no receipt and no record of what happened to the car. Naem said it is my fault that I didn't stay in touch and haven't been following up. This is no joke.

They do consistently correct repairs with the highest level of customer service. The free ride to work is helpful too. They take time to answer questions in language that I can understand. I wish I could find people to repair my house as well as A plus repairs cars.

Very knowledgeable, courteous and efficient. I go all the way from Hayward to get my car fix here.