San Carlos Auto Repair

I have been a customer of A+ for about 15 years. I have always been more than delighted with their excellent work and great customer care. The fact is, they just get better and better. In every respect, they are an outstanding company and I can't imagine going anywhere else. Thank you to the whole team!

Call me strange. I have been literally thinking about writing this review since the day I retrieved my car in early July. I normally go to Firestone to do maintenance on my car however this time since I was staying in that area so I decided to give it a try. Justin was wonderful, he made everything really clear although half of the time I did not understand the vocabs for car parts, I mean I dont even know all the parts of my body, but I appreciate of him guiding through the whole process of fixing my car. Everything was great until 7/5 when I got my car back. I dont have whole lot of experiences of repairing my car so I might be wrong. Usually the mirrors wont be adjusted or the floor wont be all dusty (I just sorta vacuumed it before too) after I get my car back but this time although my car is all fixed, the angle of my side view mirrors was completely changed and it was my fault for not checking before I go out but I was really panicking for a moment! And after a few days I found out that they replaced my license plate frame to the one that has their shop's name on it and just put my old ones in my trunk. I didnt notice that until later since I usually dont stare at my own license plate. but regardless of what I said, Justin and other parts of the service was incredibly awesome.

I had a transmission problem with my Infiniti G35. They required a major service that costs $300 just to diagnose the problem. My regular tune-up was about due so I agreed. They said my transmission fluid needed to be replaced, which I approved. They also said my battery was weak and refused to recharge it, so I had to replace it. One month later, I'm still having transmission problems - I cannot shift gears sometimes after driving for 1+ hour. My ignition also sometimes take more than 1 try to start the engine. My car had about 25K miles so it shouldn't be having these problems. The front desk and transport staff were talkative and friendly; they will try to sound like they did a lot of things by listing all the minor things they did that each took 1 minute (ie: top off fluids, check tire pressure). I do not want to pay $600 for a tune-up with a fluid flush; I want my car repaired and transmission problem diagnosed. Total waste of money.

Great place to have your car/truck repaired or serviced. I took my truck to have have brakes serviced and they did a great job, on time and under budget. Highly recommend!

Quick, courteous, and knowledgeable. As good as it gets.

So Justin Mills and the team at A+ Japanese are just simply amazing! I purchase a vehicle out of state and brought it in to Justin to do a once over as I needed to replace the oil pan changed on it. Justin did a very thorough job on explaining what specifically was wrong with the vehicle and what were specific things he recommended versus they could wait. This really spoke to allowing me as a customer to make the best decision for my vehicle and the budget I had. Once I authorized the specific repairs, Justin kept me in the loop of what ETA was for the vehicle. There was a specific instance where he gave me a heads up on a specific issue that could have increased the repair cost significantly but that he would take additional time to address the issue. Leaving it that extra time allowed for the best repair and getting it back it too top shape. Justin is definitely the best in the business and a true example of a customer focused professional. Make sure you bring your car here for any needs you have and these guys will take good care of you.

Taking your car in for service is rarely fun. Taking your car to A+ gives you confidence that you and your family/friends will be safe. That's the technical part. A+ never recommends something you don't need. The staff - everyone from the agents to technicians to the support people are exceptionally dedicated to your satisfaction. It doesn't get better.

A+ did some basic maintenance on my 2005 Lexus RX330. Everything went according to plan. They found some issues needing to be solved on the power-steering hoses. They showed me pictures of the problems and the car was delivered on time. Prices were reasonable compare to others in the area and to the dealer. I will certainly bring my car back here.

Hands down best shop in the bay. I brought my car in for routine maintenance. Service was timely and friendly. Auto work was quick and thorough. I won't be looking elsewhere. Thanks guys!

Visited this place for Squeaking noise issue with breaks and for Tire replacement. Naeem is a great guy!. He took care of everything starting with explaining the process, setting up a ride for picking up and dropping me at work. He went over the details of the work performed, what needs to be done and what can wait. Overall a great experience, Thanks Naeem!