San Carlos Auto Repair

Rob and the team provided the best service and was very accommodating to my hectic schedule. Furthermore, he took the time to clearly explain to me what was wrong with my car and what they did to fix it. Thanks Rob!

This was the best auto service experience I've had till date. Naeem was very courteous and friendly - they helped park my car when I got in, called an Uber for me to get to work and one to get back to the shop - AND they did the whole service in less than an hour since I told them that I could be back as soon as they were done. What's more- I got a 10% off discount as I work for Oracle. In all honesty they may have lost money with the service - but I was truly and honestly blown away by it. If you're looking for an awesome place to get your scheduled maintenance - look no further. Ask for Naeem - he was awesome, but I'm sure the others were equally as nice and professional.

This was the best auto service experience I've had till date. Naeem was very courteous and friendly - they helped park my car when I got in, called an Uber for me to get to work and one to get back to the shop - AND they did the whole service in less than an hour since I told them that I could be back as soon as they were done. What's more- I got a 10% off discount as I work for Oracle. In all honesty they may have lost money with the service - but I was truly and honestly blown away by it. If you're looking for an awesome place to get your scheduled maintenance - look no further. Ask for Naeem - he was awesome, but I'm sure the others were equally as nice and professional.

Just got done with getting my battery replaced. Some of the nicest people you will meet. Came out to my Toyota RAV4 crank with clickin no start. Could be battery or maybe starter. Called A+ to tell problem and the gentleman met me down the road where my vehicle was to inspect. Said before we go towing or anything let's test Battery. It started up and even though they are swamped with clients they took my truck over right then and there and replaced. Eric and Naeem were exceptional with customer service and quality of work. I will be taking my cars there exclusively. This is what you dream of in an auto repair business. Fair. Honest. And good quality work. Highly recommend.

Naeem went above and beyond in customer service! He took the time to explain different options, but never forced his opinion. He was also willing to do some minor additional work without extra charge. Actual job was also done very well. I'd go again.

Naeem went above and beyond in customer service! He took the time to explain different options, but never forced his opinion. He was also willing to do some minor additional work without extra charge. Actual job was also done very well. I'd go again.

Great customer service. You could probably do it cheaper if you really wanted to, but if you want to get it done without hassles and with a warranty -- this place makes sense for you.

Great Service, I have a 1987 Toyota Van Wagon that I am slowly restoring and Justin gave it the same attention as our 2012 Lexus, the Van is mid engine and many mechanics have said no. A+ fixed the air conditioning on the van, something I have tried with 3 other mechanics!They are open Saturday which makes pick up a breeze! They have many resources beyond their services as well, for instance I was able to get bent Lexus rims repaired at same time I bought tires, most shops send you to wheel repair on your own and then you have to bring it back for the tires, so this was great as one trip for me and it came back with all the issues dealt with. The prices are affordable, they warranty their work unlike other mechanics I have been to. Prices are cheaper compared to dealers and San Francisco shops I have been using up to now. Great responsiveness to questions and sensitivity to checking in when bill starts going up, this is a big one for me as I often have felt pressured to do work all at once that I can't afford, this way my check list gets done in a timely way that I can manage to pay for.4 visits so far and all excellent experience! Also the people working here seem happy at their jobs....this was never the case with SF mechanics over 30 years of many cars.

Great service, took me right away, found and fixed the problem and had car back by 2pm after dropping off at 9am. They even arranged a ride to come pick up the car. Excellent experience dealing with A+ Japanese Auto.

I have never been so blown away by a business's focus on customer service, which is particularly notable in this industry. No joke, these folks provided the single best customer experience I've ever had -- and they didn't even get any money from the repair. I've now switched to them for every non-warranty repair and maintenance for our vehicles based on the experience I had there last week. Details below. In sum, though... wow. Just wow. I took my car in because the check engine light was on and it has lost power. The car was under warranty, but the dealership had quoted me two weeks just to get it in the queue to run diagnostics. It ended up that the repair was sufficiently expensive that I took it to the dealer anyway (because it was under warranty), but what happened at A+ Japanese Auto Repair was astounding. Everyone there was helpful, but for reference, my point of contact was Justin, who simply did everything he possibly could to make having a car problem a less-crappy experience.1) They ran the diagnostics immediately and told me what was going on.2) They told me it wasn't worth having them do the work because I could get it done under warranty. No games, totally straight-forward.3) They arranged a tow to the dealership, coordinating with my insurance carrier to get that covered. 4) They offered to get me home, no charge.5) They relentlessly pressed the dealership's service department to get it done faster, calling multiple times a day, and then calling me to update me on the progress.6) They arranged a deeply discounted rate on a rental car for me.7) After every step was done, they called to update me.Remember, they made no money on this -- zero dollars. And they even would have lost money had I needed to take them up on the ride home. Absolutely amazing team there. Justin, again, was my primary point of contact, but I talked to a few other folks and every single one of them left the impression that they 100% had my back. Amazing.