San Carlos Auto Repair

After two other repair shops couldn't figure out why my car wouldn't start, I called A+. Justin answered the phone, and this began the greatest customer service experience I've ever had. Justin asked me several questions to assess what the problem might be. He assured me that they'd spend as long as it would take to find out the problem. A+ has a partnership with the local Enterprise; vehicle rentals are half off. I paid $15/day for my rental! The car stayed at A+ for about 8 days (all of the electrical was out, even after a new battery install), but Justin updated me every couple of days. The most valuable part of the entire experience was the clear and consistent communication. I will certainly go back to A+ for regular maintenance.

Simply put, once again, Justin and his team were amazing! There was lot I had asked from him and the team to look over, and they did it swiftly, timely, and had everything completely ready for me by the time I came to pick it up! Living out of the area now it's difficult to get down there, but they accommodated everything and it all worked out great!!! I love bringing my car here, they are straightforward and honest in what needs to get done immediately and what can wait. Its great!! Thank you Justin!!!!

Justin Mills and the A+ Automotive team have great customer service and always go out of there way to get our fleet vehicles in when we need it (I work for a Natural Resources Agency State of California). I would highly recommend them.

Justin and his team go above and beyond to help their customers. To name a few of the things they have done for me and my growing fleet of 85+ vehicles.-Pick up & Drop off of my vehicles, wether by his staff or tow.-Complimentary wiper blades and car wash(inside and out)-Thorough inspections of my fleet-Answering phone calls after hoursIf there is one business in the Peninsula that knows how to take care of the customer, its A+ Japanese Auto Repair. These guys take pride in their work and go above and beyond. Don't make the mistake of taking your car to the typical shady auto shop, take it to A+.

Its hard to a find a repair shop that you can trust wholeheartedly but this is it. They could have scammed me into paying more, but they were honest, upfront and kind enough to even not charge me for a minor part during the repair. Justin is great at treating customers well and would recommend him to anybody. Glad I have found my local go to repair shop...no more dealerships for me. Thanks guys.

When they were finished with the car they dropped my keys in my mailbox because I couldn't get there on time. Great service!

When the economy tanked in 2011 I did my bit and bought an American car. A+ had wonderfully serviced all of my Honda products, and didn't hesitate to service my Chevy. Some clown broke my side view mirror last week, and knowing how busy my life is, Rob suggested we go ahead and service the car while it was in the shop. Though I hadn't detected any problems, I had noticed some "clicking" sounds when it was cold. A+ great techs found several "issues" and Rob called to discuss and get permission to proceed. This morning I couldn't help but notice that my car was driving SO quietly and smoothly - it made me feel complete confidence in my ride! Let's hear it for PREVENTIVE MAINTENANCE and A+ friendly professional service - think fine dining, not a fast food joint!

A+ Japanese Auto Repair is great ;-). I went in for my 15k mile service for my 2013 Impreza Sport. 25% of the dealer price. Great value. What more can I ask for?In addition, I was having oil consumption problems. They told me my car was still under warranty and should go to a Subaru dealer to check it out. Serramonte Subaru did a 1200 mile oil consumption check on my car. Voila, my car was burning oil and now I'm going to get a new engine. Thanks A+ Japanese. You're the greatest

I have been working with Justine from my yellow submarine (Nissan Exterra) to my BMW. He gives excellent service, very accommodating and understanding to your needs. I am never embaraased to recommend A Plus to anyone!

Rob is awesome. I peeled-off part of my front bumper. In a day it was done for a reasonable price. Rob made it seem like a no Brainer. Thank you Rob!