San Carlos Auto Repair

Always EXCELLENT customer service and great work. Would not take my care anyplace else!

My car broke down on 280 South coming from San Francisco. My transmission started slipping and I was forced to pull over onto the shoulder on a Saturday morning. I did a quick yelp search for any repair facilities that can help me in my situation and A+ Japanese had the highest review. I now know why they come highly recommended. I called A+ and Justin was the person that greeted me. I told him the current situation I was in and he was more than happy to help me. He set me up with a tow truck and tow it straight to the shop where it can be diagnosed. When I got to the shop, he made me feel very comfortable and even offered me something to drink. He basically broke down what was going to happen with the diagnostic procedure and gave me plenty of options which was great because I didn't feel pressured to do anything I didn't want to. He was very educational and friendly. Even though I ended up not fixing my car (R.I.P Acura TL), I would without a doubt bring my other cars there for service. I noticed that some people left reviews about A+ charging way too much, and I wanted to put it out there that as someone who has work in the automotive industry (and I still do to this day) that YOU GET WHAT YOU PAY FOR. Some shops are willing to do it for cheap, but it doesn't mean it will be done better. It's only cheap if you get the repair done once, but if you have to shell out the money twice, it's no longer cheap.

Justin took care of my car repair, the guy is extremely professional and their customer service is clearly above average. I would recommend their shop to anyone in the area and will definitely bring my car back to service with them. Thanks Justin, my Toyota is running great and I am sure for many miles to go.

Great Team, they take good care of your car - went for tires (great deal!) and they even vacuumed my car! Everybody does its jobs well. I will come back for sure! Thank you!

Justin is the man! Seriously such great customer service. Whenever I'm angry about my car being broken I call Justin and he takes care of my car problems with a big smile. A+ Japanese has helped me with my Toyota Sequoia twice now. They are quick and affordable. I would recommend to anyone with a Japanese made vehicle.

These guys are always TOP NOTCH!! There is a reason I keep going back there year after year (at least 10 years now). Whether it is simple oil change or a total work over (both of which I have had done), they always make an effort to make it clear to you exactly what they are doing to your car. Rob, Justin, Naim, Eric are all awesome gentlemen and incredibly courteous (Rob is hilarious too!).

My car needed an oil change and A+ Japanese did a good job. The guys in the office and on the phones are super friendly and easy to talk to. They drove me to Starbucks a few blocks south while I waited and called before they came to pick me up when it was done. I would not hesitate to return here the next time I need service. Thanks!

Another great service from A+! This time for our Mazda5. Someone had hit our car (without us in it thankfully!) and broken a taillight and damaged the back bumper/side panel. It was fixed up quickly and under the estimate. Justin makes us feel like family -- takes care of us, not just the car. Thank you!

Lives up to the "A+"My mechanic friend recommended this repair shop. My hand-me-down Honda Accord was not up kept. The overdue required maintenance was done. I picked up my car the next day, turned the key and my Honda sounded better. The drive - smooth, WOW. YES, I felt a difference right away. Amazing!Craftsmanship: five starsProfessional, honest: five starsPrice: five stars (researched and found reasonable)Customer Service: five stars, exceeded my expectations! And shuttle service available.Naeem kept me in the loop with the repairs and costs, no excessive suggestions. He is honest, friendly, and has the best customer service skills.I recommend this auto repair shop to everyone. This place is A+, five stars.

As I sat in my broken car waiting for the AAA Tow Truck, I called Rob to make an immediate appointment. Instead of saying "come on in", Rob worked with me to FIX MY CAR TROUBLE RIGHT THEN ON THE PHONE. Wow wow wow. What *incredible* customer service and genuine caring. This is now my 2nd great experience with this business; Rob and A+ Auto have earned my loyalty for life! : )