San Carlos Auto Repair

Over the years A+ Japanese has helped us with Infiniti, Honda and even classic Ford vehicles. Their customer service has always been top notch with knowledgeable advisors. Our long term service relationship with Rob Lucas has been second to none even when he has had rare occasion to refer us out to a competitive/dealer shop. Thank you A Plus. The name says it all.Graesson B.

These guys are amazing and always put the customer first. A few months back they did a bunch of front end work at a great price and in discovering some issues with struts I recently had put in at a tire place, worked with me and the other tire place to get the issue resolved. In addition, I called them the other day to see about having some transmission work done on my Nissan and instead of just doing the work and making a few bucks, Justin did some research, realized my transmission was still under warranty due to Nissan extending the warranties on their CVT's and then contacted a local Nissan dealer to see about getting the work done. My car is currently at Nissan having the transmission replaced under warranty. These guys have a customer for life.

Very quick and straightforward. Gave me lots of discounts along the way, which made total cost reasonable, especially given the location. Would gladly go again.

Love these guys; my car loves these guys. My car is 12 years old and they keep it running smooth and efficient. I have been taking my car there for several years and will continue to do so. I highly recommend A+Japanese. I have been having a lot of issues with my house and was a little depressed. They gave me wind shield wipers and washed my car…..what a day brightener! Wonderful people, wonderful service! Naeem special thanks to you!

We give A+ Japanese Auto Repair an A+, everyone there is friendly, especially Justin who has serviced us on two occasions and was GREAT! Justin offered us options on what was needed to be done on servicing and worked with us to complete what was needed, helping to keep the cost down to our budget. GREAT JOB!Maryann and Ron/Belmont

Had my Mazda serviced at A+ again. The checkin process was outstanding; I was in and out in 5 minutes. The maintenance was routine and there weren't really anything broken with the car. The staff is still very polite and helpful. The only thing I wish they would do is to provide an area for customers to wait for rides or for their cars. There really is no place to sit currently.

Another "Five Star" experience at A Plus Japanese. My Infinity G 35 was having some mysterious overheating issues. Long story short... it was a weak/failing radiator cap. Rob Lucas, the Service Mgr. refused to take my payment until I drove my car for a couple days to make sure all was well with the car. I returned 3 days later to pay and of course Rob wanted to check one more time. If you have a Japanese car and care about your car, care about being treated honestly; then A Plus Japanese is all you need to know.

After two other repair shops couldn't figure out why my car wouldn't start, I called A+. Justin answered the phone, and this began the greatest customer service experience I've ever had. Justin asked me several questions to assess what the problem might be. He assured me that they'd spend as long as it would take to find out the problem. A+ has a partnership with the local Enterprise; vehicle rentals are half off. I paid $15/day for my rental! The car stayed at A+ for about 8 days (all of the electrical was out, even after a new battery install), but Justin updated me every couple of days. The most valuable part of the entire experience was the clear and consistent communication. I will certainly go back to A+ for regular maintenance.

Simply put, once again, Justin and his team were amazing! There was lot I had asked from him and the team to look over, and they did it swiftly, timely, and had everything completely ready for me by the time I came to pick it up! Living out of the area now it's difficult to get down there, but they accommodated everything and it all worked out great!!! I love bringing my car here, they are straightforward and honest in what needs to get done immediately and what can wait. Its great!! Thank you Justin!!!!

Justin Mills and the A+ Automotive team have great customer service and always go out of there way to get our fleet vehicles in when we need it (I work for a Natural Resources Agency State of California). I would highly recommend them.