San Carlos Auto Repair

A+ is the pinnacle of customer centric companies that go above and beyond to treat their customers well. They aren’t the cheapest, but you get what you pay for. They are transparent and go out of their way to make sure you and your vehicle are taken care of.

Went there to get the Engine Splash shield fixed. They did a great job. Provided free pickup and drop too. I would highly recommend!!!

Took my car in for an oil change and a safety inspection. Got a nice 27 page inspection report with pictures. My service advisor, Ace, followed up with a phone call explaining what my car needs. We settled on doing the oil change, rear brakes, brake fluid and power steering fluid exchange and spark plugs. I received a call later that afternoon letting me know they had discovered an oil leak in the tube seals. I was told he was working on an estimate for that repair. I had to call in on Saturday to get the details of the estimate. The person I spoke to on Saturday never relayed the information to Ace that I wanted to proceed with the repair. I was called on Monday letting me know that the tube seals were on back order and that my power steering fluid was low, that was information I should have been given on day on day one. Now they have to find a power steering fluid leak. I instructed them to put the car back together and that I would deal with the unfinished repairs later. That was at 9 am. I called at 1 pm to see when my car would be ready for pick up. I was told that the technician was looking for the power steering leak. I said just put my car back together and I will deal with it later, for a second time. When I went to pick up the car it was missing a hubcap. I was told a replacement would be ordered so that hopefully I could pick it up before Wednesday. As of this evening, Ace has not called me back to let me know the status of the hubcap. Communication has been really bad, the repairs were overpriced and losing the hubcap was just irresponsible. The competency of the shop is questionable in my mind at this time and I won’t be returning. Update: Eric the owner called me this morning and spent a fair amount of time on the phone with me to better understand the issues with my repairs. After our conversation, he did offer me a partial refund on my repair bill. It is refreshing to see a business owner concerned about the right thing. The staff is still a little shaky but I think the owner will be addressing that and my upgraded rating is based solely on Eric’s actions today.

I took my car to be serviced and they were great. They inspected my car and gave me a clear picture of what it needed to be done and why. My husband also brings his car here and we are both very happy with the service.

I came to A+ with a check engine light on indicating a problem with the emissions control system. However there was no detail as to what the problem was. Various things were tried and yet the light always came back on. Justin told me that no matter what he was going to fix this problem. He was on a "mission" as they said in the "Blues Brothers" movie. After over three weeks of work I finally got the Jeep back. The first thing was a trip to Monterey and the light stayed off!!! The next day I had it smogged and it passed. There is no way to express my gratitude and appreciation for A+. Justin said he would find out what was wrong and he did. I was also kept apprised on a ongoing basis of the progress that was being made. The biggest surprise was the bill. I expected two to three times as much. To Justin and the crew at A+ mega, mega thank you!! If you have a difficult or even regular problem I highly recommend A+ as the place to go. They really do go the extra ten miles! Also the rates they have with Enterprise are really great too. This is a quality organization that puts the customer first. If you don't believe me go there and find out for yourself. You won't regret it.

Everyone was very nice, I was concerned something was wrong and they double checked and listened to me and recommended a few things I could do on my next visit. Awesome and so much help. :)