San Carlos Auto Repair

I recently had a couple bigs repairs on my car. That is always difficult but Justin explained the details of the work and made it easily understandable. But the biggest reason I continue to return is Justin's care about his clients and his compassion for providing the best service to his clients.

Review at the bottom of the page under additional comments

Absolutely amazing service!

Jason is the best! He is super patient and trustworthy when I brought a car for inspection. He provided a detailed report with pictures of different parts of the vehicle, and talked with me on phone for half an hour to go through the report item by item. I learned a lot about the vehicle from his knowledgable explanation and would definitely trust him to fix them.

Justin and his team are very friendly and helpful! They took the time to check my VW Golf and recommend a couple other services to help with improvement. Thanks!

(Lexus RX 350 2010) - Great experience at A+! I absolutely hate dealing with car stuff so the great communication & explanation of the work that needed to be done was such a relief! Will definitely be bringing my car back here for any future repairs needed to keep my car going :) Thank you!

Could not speak more highly of these mechanics. I literally commute from Marin to see them still. So friendly, never felt like I'm being ripped off, taken very well care of by Justin (the homie!). They do such an amazing job of keeping me car running and me happy.

I called this shop on Monday and wish now to give it a sterling review. I needed a long distance diagnosis b/c my mother's Honda would not start. Completely unresponsive. The very nice person who answered my call put me through to Justin. He asked a few questions, asked me to call my mother for some additional information, and said he would wait for my return call. Mind you, I am not a customer and I do not own a Japanese car and my mother and her Honda are an hour away. There was nothing in this for Jason or A+. I did as he asked and he made himself available when I called back. He seemed to immediately understand the situation and told me to call my mother and tell her to follow a few specific steps and to please call him back, one way or the other. Jason's instructions were followed and the car started. He seemed genuinely happy for my mother when I called to tell him the good news and thank him. If I had a Japanese car, this is where I would take it for service. No doubt there are many people who can effectively service vehicles, but it is rare to encounter a person or a shop that goes the extra mile for someone who isn't even a customer! I told a co-worker about my experience with A+ and she asked for contact details because she wants to take her car to a place that believes in good customer service.

Eric and Adam take care of me every time I need new tires. Only place in the bay area I'll take my cars for auto services.

My rear signal light was out and I felt a bit silly taking my car here for such a small thing, but I tried and failed at getting into the compartment to change it myself and really didn't want to drive without a signal light if possible. I am so glad I dropped in. Justin was very kind and asked me to wait while they "checked it out" (I thought I had broken a piece of plastic that may have compromised the seal...). When he came back (less than 15 minutes later), they had replaced both rear signal bulbs and checked that the seal was intact. They didn't charge me a cent! Of course I will be back for any future repairs. Really made my day! Thank you!