San Carlos Auto Repair

I came across A+ Japanese after some searching for Land Cruiser experienced repair shops. Multiple places all pointed to A+ - due to both their experienced and factory Toyota Land Cruiser trained technicians and being Cruiser owners themselves. I've now worked with Naeem and Eric - they are both tremendous to work with, going outside of their way to explain and lend advice from years of experience on the truck. The tech staff are phenomenal as well - conscientious, timely, and thorough. I will definitely be returning to A+ for the foreseeable future of my truck's many years to come.

An excellent experience. Quality work, done on time, a good price, and excellent communication. Be prepared for limited parking, but they are quick to help.

I love these guys. They have great customer service and I feel I can trust them. I used to use them for my old car and started again recently for my new car. I like that they keep you updated and actually email copies of their inspection report. I highly recommend A+ if you want A+ service.

I recently brought in my 2007 FJ Cruiser (220,000 miles) to A+ Japanese Auto Repair to rotate my tires, get an oil change, and get the car a once over. When I got the call from Justin (The Customer Service Rep) that there was a "weird noise" coming from the differential, I started to panic. In the past, I've had horrible experiences with car shops, where I was taken advantage for my ignorance regarding cars, but this experience was different. Justin patiently talked through what his technicians thought was possibly wrong, explained that it was going to cost more to determine what was wrong, and depending on what they found, let me know that it could cost quite a bit to repair. He took the time to explain in plain English what a differential was, its purpose, and why it was so important in the functioning of the vehicle. He went so far as to say that I should have that looked at and repaired before I spend money on any other thing on the car. Turns out it was the gears and bearings in my rear differential that needed to be overhauled. This ended up being much more than I had expected to spend when I first came in, especially when I didn't even think anything was wrong. When I finally did drive my home, I immediately noticed some huge differences. When I first took my foot off the gas pedal, I jerked my foot over to the brake pedal because I was so surprised that it didn't immediately slow down like it had previously. There was also this lack of a sound, which was not all that different from the sound of a car downshifting. (That sound no longer exists) I think that while driving so much over the past 11 years, I convinced myself that it had always made all these extra sounds, and that it was supposed to slow down when I took my foot off the gas, all because it was a 4x4. I couldn't believe the difference and was beating myself up over the fact that I hadn't noticed this subtle degradation that occurring the whole time. My FJ now drives incredibly well and I can't wait to put another 200,000 miles on it. ALSO: -Justin provided me with a loaner Prius for the entire time they had my car. (At no cost) -He kept me posted on the progress every couple of days. -Replaced a burned out bulb. (At not cost) -Had my car washed before I picked it up (with Armor All on the tires) -Provided a printout with comprehensive explanations of everything that was done and the itemized costs. I think it's worth mentioning that Justin, along with the entire staff at A+, is incredibly nice, and I wholeheartedly give them my highest recommendation.

My family has been serviced by A+ for many years. Currently my youngest son has been bringing in my former car a 2005 Nissan Altima. Although he is young, he is treated with respect and valued as a customer. Thank you A+ for taking care of another generation of my family!

These guys are amazing, and their work is as good as it gets. The whole experience is what you hope, a caring customer experience, great communication, and completely accommodating your needs throughout the process. I even brought my Audi here because it's so much better than the dealer experience, especially the scheduling and convenience.

Great service! Helpful and friendly, quick and easy. I'll definitely be coming back here for any future repairs. Thanks team!

I brought my baby into this place. They dropped the ball. Thanks Justin. You are about as trustworthy as your drunken stork of an offset-underbite counts as a grin. Wont be bringing ANY cars back HERE if anywhere, and will make sure my people and their people's people do the same. ☆ZERO(0)STARS ACTUALLY, BUT NO LESS THAN ONE(1) ALLOWED.☆

Another perfect and streamlined service for my 2005 Toyota Corolla XRS at A+ Japanese Auto! Thanks again Justin & crew for taking great care of me & my ride!

What a great experience! I never thought I would look forward to going to get my car fixed. But after working with Naeem and his team, I'm looking forward to the next time. Incredibly efficient. Great communication. They did a great job on my 2004 Mazda 3. When I dropped it off, they took me to work. And when they needed more time to fix my car, they gave me a loaner Prius to use. None of it cost a cent!