San Carlos Auto Repair

This was the best experience I've ever had at an Auto Repair shop. Justin is amazing and a pleasure to work with, you know your getting a great value when here.

Getting good customer service, especially when dealing with vehicle repairs, is rare. I have never experienced such responsive and amazing customer service ever. Follow up phones calls, realistic discussions and always doing what is promised and going above and beyond. A+ has a permanent customer in me!

I recently brought my 2005 Altima Nissan in for repair. The service manager, Justin Mills is very professional, knowledgeable, and goes above any service manager I've ever worked with. The entire team is awesome and we are extremely happy to have found such a great place to take our car.

When my 2012 Hyundai Sonata unexpectedly refused to start last weekend, even after various valiant attempts to get it going, we turned to A+ Japanese Auto Repair in San Carlos. We had not used A+ before but online reviews and a good conversation with them about the situation convinced us to try. And I'm very happy that we did. Their auto service was excellent as was their customer service. They diagnosed the issues fairly rapidly, phoned me multiple times to discuss along the way, performed the repair needed for the original problem (as well as a couple of others that came to light in their inspection) , thoroughly tested everything, and then reviewed all aspects of the maintenance performed when I arrived to pick up the car. Everyone we dealt with on the A+ team was professional, friendly, knowledgeable, and customer-focused. I definitely will turn to A+ the next time we need to have that car serviced.

The level of customer service and commitment to promptly getting cars back on the road in tip-top shape cannot be beat! We have brought our car here twice now, being helped by both Justin and Naeem, and we could not have had a better experience. They were honest, courteous, and kept us informed throughout the whole process. We will certainly have no hesitation going back for any future repairs or maintenance.

A+ is, hands down, the best in the area. With a consistent and quality based work ethic, honesty with their customers, and range of amenities (from free coffee, to using a shop car, to a ride to work, to insanely low rental fees if needed, to giving you the best deal possible for the work) it is not surprising they consistently receive high praise. I've had them look at 2 different cars for much different reasons and they were always on the money with their diagnosis as well as what was most meaningful via. recommended work. The entire staff is kind and thoughtful and I will be enlisting their services as long as I am living in Palo Alto.

Most helpful place! Even when I asked for help on my snow chains, Donna helped me plan for a session on how to install it and let me use my voucher. Very quick with responses on Yelp messages as well. Thank you! Made me feel relieved that I had this resource.

My wife and I are impressed with the very high level of courtesy and obvious commitment to customer service. My car's needed repairs were thoroughly explained to me and I never felt pressured. A plus Japanese repairs is our first choice. One more visit later: what I said before still goes. Extremely considerate courteous treatment. Donna really lights up the room. My only gripe is that they need more parking space. Overall, very efficient and thoughtful.

I've been bringing my vehicles here since 2012. A minivan and a Mazda3. The service has been exceptional. Given the volume of vehicles that they service and repair the time to be repaired estimates have always been spot on. The prices are competitive with all the shops in the area. I've checked! Know that car repairs are never cheap and this place has always been reasonable. However, what makes this place apart, is their attention to the customer experience. When my Mazda had some crazy complex issues with the fuel system along with dealing with the extended warranty, everything was explained and handled by Naeem and crew. They could have given up. They didn't and were incredibly professional. The car has not given me an issue since! Basically I trust their opinion. They are always willing to work with you. Never pushy. I get photos via email of whatever the problems are. I highly recommend them.

While I have been going to A+ Japanese for a number of years, Justin made my last experience there just as good as it had been last year before Rob left. I was concerned that when Rob left, the service might change. I just had my Fall Service done and Justin was very good at telling me the things that they found that I could opt to do, or not do, along with the service. Of course, I knew that this was coming because places always want to "sell" you more. While this occurred, there was no pressure on me to do it and I selected to do just the bare minimum. Plus, they always make getting my car to them and back super easy.