San Carlos Auto Repair

I just started going to A+ and thought I would wait until after a few experiences before giving them a review. I've now brought 3 cars there and have always dealt with Naeem. I wish I had discovered them long ago! Their level of explanation and what absolutely needs to be done and what can be deferred (my kids pay for their car's repairs so this is important) means they place a value on a long term relationship. Most importantly, they communicate which means they call when they say they will - I don't have to chase them down. That's important to me! Would highly recommend to anyone!

Didn't bring my car in, just spoke to Louie, on the phone. I was impressed with their integrity, knowledge, and caring. I could not ask of any more from any business. You guys have a brand new, loyal customer.

I could not be happier with the service they provided. I brought in my 2001 Toyota Avalon because it was having trouble starting and the headlights worked intermittently. Louie was wonderful to work with and explained everything they needed to do. The final bill was less then I expected and he even went over it line by line to explain how they reached the figure. On top of all of that they called an Uber for me to both take me home after I dropped my car off, and pick me up to bring me back. They are honest, and are not just about a quick fix that will keep you coming back.

Great service. Justin was very polite and explained what needs to be repaired. Even provided a complimentary Uber ride.

All I can saw is EXCELLENT! In my many years of car ownership and living in multiple location in the U.S., I have never been so impressed at the level of service and attention to detail. Justin was absolutely FANTASTIC! Whoever owns this place, give them ALL a raise. I will bring my car here for everything!! This should be the model for all mechanic shops!

They are called A+ for a reason. The reason is the customer service that is provided to anyone that walks in their door! Justin, Donna, and Naeem, treated me and my 5 year old son more like family members than just your average first time auto repair client. Bringing my car in for a door lock repair during the week of Thanksgiving sounds like it would have been a miserable experience. The part my car needed had to be ordered from the dealership. Since it was a holiday week, there was a shipping delay. This was not Japanese Auto Repair's fault. Justin still called with daily updates for me. When the part did arrive the dealership sent a right side part when my car was requiring a left side (driver side) part. Justin was genuinely more concerned and upset about this than I was. He called the dealership and did all the hard work for me to make it right. There was no additional cost to me, and I was fully informed step by step what was going on with my car. Start to finish, I never had to wonder. Peace of mind is hard to come by these days. That is what I was given by A+ Japanese Auto Repair. The entire 2 weeks while my car was being worked on and taken care of, I had a loaner from A+ to get around. I was quoted a price at the beginning, and that was what I paid. Nothing was changed or added onto my bill. The car is fixed and there has not been any problems since. This place should be the "norm" for customer service. They certainly are the exception! You just can not find courteous, quality, professional, friendly, outstanding service like this from any other place around. My 5 year old son wants to go back just to visit with Donna and Justin. Thank You does not quite do the job when expressing our gratitude for the above and beyond service we received with you guys! We will 100% be returning clients!

I am often amazed by A+ Japanese Auto. My last service I was able to get a loaner for the day. It is the older boxy Prius. The car was in such good condition. I was impressed at how well it ran. It just proved to me that I need to keep up on the maintenance of my car. Today I received an email with car maintenance tips. I have never had an auto service that takes care of their clients as kindly and considerate as A+ Japanese Auto. I am truly grateful for the efforts of their team. .

Excellent work and great customer service!! Wouldn't take my vehicle anywhere else. Naem is an excellent service advisor!

Great shop that does it all! Talk to Justin, he's the man! Explains everything in detail and always lets you know what needs to be done now and what can wait. VERY trustworthy!

You know when you just meet someone and you think to yourself, wow, they're really good at what they do... Well, that is how I have felt about Justin and the team at A+. I had always taken my MDX to the dealer. After a quote I had received for some work that needed to be done last summer, I almost died. My partner mentioned that his brother had a mechanic that he really liked/trusted so I thought I'd give them a call. After the diagnostic test at A+, not only was the quote the dealer gave me totally off, I didn't even need some of the work they were suggesting. I really appreciated that Justin broke the service options down for me in order of importance. He took the time to explain in great detail what needed to be done and why. Once I gave him the green light, he kept me informed as the work was being done. After hearing of my great experience, my partner started bringing his truck in as well! We are both so happy with the service and the quality of work that is done at A+. Justin really cares about his clients and you will agree the second you meet him.