San Carlos Auto Repair

I was having issues with my dealership misdiagnosing something and not wanting to deal with a malfunctioning part because of the misdiagnosis. Put out a request for a reputable company and one of my friends recommended A+ in San Carlos. I was checking out their website and a live chat popped up. I explained my issue and the rep said I could bring my car that day (Friday) though it wouldn't get looked at until Monday. That timetable was completely fine with me, as my car was on the Peninsula already anyway and I don't drive it often anyway. They quoted me a price for diagnosis, which was fine. Got a call Monday afternoon as promised telling me that the part was removed. It wasn't what the dealership claimed, which made a frustrating situation with the dealership even more frustrating. But the service I received from A+ was excellent. They were looking into taking my car to another dealership for me (because the real issues came to light), which was going above and beyond what they needed to do. When I went to pick up my car, the price quoted is what I was charged. And my car was washed! (The dealership didn't even wash my car, which is something they used to do in the past). Great, friendly customer service that went above the call of duty, if you ask me! Thanks for the referral David A and thanks for the prompt and attentive service A+! I would highly recommend A+.

I had a great experience taking my car to the Japanese auto repair. The entire work was done in a quick and professional matter. They ordered and paid for "Uber" to take me home and later back to the shop. Through the entire time they explained what needs to be done on my car in detail, by calling me before they took any action on the repairs. Naeem Subedar was the gentleman who was assigned to my work, very knowledgeable and professional. I believe the professionalism is the overall culture there. I highly recommend the shop to everyone.

Amazing Customer Service. Honest, fast turnaround. Justin helped me check out a potential used vehicle. For a reasonable fee they checked my car front to back and gave me a comprehensive report. He gave me great advice, and treated me in a respectful manner. I highly recommend this place.

Very helpful staff!!

Much happier with this place. After some "issues" with their last repair they apologized, gave me a free loaner, and rechecked all of their previous work. Since it was suspension work I feel much safer. That, and they rebated me $500 worth of labor on the original job without my asking. That really is going the extra mile to make things right. I will stay a customer! I give them 5 stars for making it right, but only 3+ overall given the original issues. A supposedly repaired part just FELL OFF in my hand. God knows what other​ more serious "repairs" are waiting to fail at 75 miles an hour on the freeway.Their formerly good service was not so good this time. I had to keep calling to find out anything since they seemed to have forgotten me. That, and they had the car for a week for things that are normal repairs. And, when it was "done" they had forgotten to install a part. This place has gone downhill since my last visit.

Service advisors have that title for a reason - They "advise" you on what needs to be done to your car. Well, it is important to always listen to these advisors. Justin advised me I needed a new battery for my car and I chose to postpone the repair - well, of course it decided to fail as I was leaving for work at 6am one morning. I called Justin and he had me in and out in a blink of an eye - Great place, great service, GREAT ADVISORS!!!

This place is great. We have been customers for 1 year and today I stopped by because one of the tires in my car was too low. They took care of everything right away, without an appointment and without charging us for patching the tire (it had a nail in it). Awesome service, fast and reliable. This is the place we trust for our cars in the Bay Area.

There's a planet out there, whose inhabitants are the most awesome, helpful, wonderful people. Population: 5 Justin is one of them!! Shout out to Justin from the East Bay!!

There's a planet out there, whose inhabitants are the most awesome, helpful, wonderful people. Population: 5 Justin is one of them!! Shout out to Justin from the East Bay!!