San Carlos Auto Repair

Very helpful staff!!

Much happier with this place. After some "issues" with their last repair they apologized, gave me a free loaner, and rechecked all of their previous work. Since it was suspension work I feel much safer. That, and they rebated me $500 worth of labor on the original job without my asking. That really is going the extra mile to make things right. I will stay a customer! I give them 5 stars for making it right, but only 3+ overall given the original issues. A supposedly repaired part just FELL OFF in my hand. God knows what other​ more serious "repairs" are waiting to fail at 75 miles an hour on the freeway.Their formerly good service was not so good this time. I had to keep calling to find out anything since they seemed to have forgotten me. That, and they had the car for a week for things that are normal repairs. And, when it was "done" they had forgotten to install a part. This place has gone downhill since my last visit.

Service advisors have that title for a reason - They "advise" you on what needs to be done to your car. Well, it is important to always listen to these advisors. Justin advised me I needed a new battery for my car and I chose to postpone the repair - well, of course it decided to fail as I was leaving for work at 6am one morning. I called Justin and he had me in and out in a blink of an eye - Great place, great service, GREAT ADVISORS!!!

This place is great. We have been customers for 1 year and today I stopped by because one of the tires in my car was too low. They took care of everything right away, without an appointment and without charging us for patching the tire (it had a nail in it). Awesome service, fast and reliable. This is the place we trust for our cars in the Bay Area.

There's a planet out there, whose inhabitants are the most awesome, helpful, wonderful people. Population: 5 Justin is one of them!! Shout out to Justin from the East Bay!!

There's a planet out there, whose inhabitants are the most awesome, helpful, wonderful people. Population: 5 Justin is one of them!! Shout out to Justin from the East Bay!!

We got into what appeared to be a minor accident over the summer and brought our car into A+ Japanese Auto Repair, Inc., not knowing anything about them (they were local and close by). We were greeted by one of the nicest advisors that I have ever come across…Justin Mills. Justin worked with us in determining what the problems were with our car as well as assisted us in getting our insurance company what they needed in a timely manner. Justin’s professionalism, friendly demeanor as well as his “customer first” attitude truly calmed our anxiety while we waited for resolution with our insurance company. In the end, everything worked out well due to Justin’s direction and assistance. We now have a “go to” auto shop that we can truly trust…thanks Justin!