San Carlos Auto Repair

Service advisors have that title for a reason - They "advise" you on what needs to be done to your car. Well, it is important to always listen to these advisors. Justin advised me I needed a new battery for my car and I chose to postpone the repair - well, of course it decided to fail as I was leaving for work at 6am one morning. I called Justin and he had me in and out in a blink of an eye - Great place, great service, GREAT ADVISORS!!!

This place is great. We have been customers for 1 year and today I stopped by because one of the tires in my car was too low. They took care of everything right away, without an appointment and without charging us for patching the tire (it had a nail in it). Awesome service, fast and reliable. This is the place we trust for our cars in the Bay Area.

There's a planet out there, whose inhabitants are the most awesome, helpful, wonderful people. Population: 5 Justin is one of them!! Shout out to Justin from the East Bay!!

There's a planet out there, whose inhabitants are the most awesome, helpful, wonderful people. Population: 5 Justin is one of them!! Shout out to Justin from the East Bay!!

We got into what appeared to be a minor accident over the summer and brought our car into A+ Japanese Auto Repair, Inc., not knowing anything about them (they were local and close by). We were greeted by one of the nicest advisors that I have ever come across…Justin Mills. Justin worked with us in determining what the problems were with our car as well as assisted us in getting our insurance company what they needed in a timely manner. Justin’s professionalism, friendly demeanor as well as his “customer first” attitude truly calmed our anxiety while we waited for resolution with our insurance company. In the end, everything worked out well due to Justin’s direction and assistance. We now have a “go to” auto shop that we can truly trust…thanks Justin!

I originally heard of this shop through an old colleague and friend who is friends with the owner. I had some major service done on my G37. Naeem took care of me. I've worked with him a few times in the past. He's always professional and personable, great with communication, and always efficient. The customer service there is always excellent. Prices are very competitive. I live in SF and driving here is worth it when you know your vehicles will be taken care of. A++++

Must read. I am loyal to companies that go out of their way to be honest and accommodating. In return, I don't take advantage of this service and I go out of my way to shop at these places. Nordstrom, Amazon, Costco and A+ Japanese Auto Repair are all on par with this customer centric approach. Case in point: I've just become a customer at A+ Japanese Auto. The moment I walked in, Justin was very helpful and explained the service options for my 2010 Honda Odyssey. I had problems with my air conditioning. In the interest to keeping this short, Justin diagnosed the problem, researched if I had an extended warranty, and found that I have one. Unfortunately, I have to take my car to the dealer to take advantage of the warranty. A costly repair that's been avoided. And instead of A+ Japanese Auto making money, they took the "hit". Believe me, I'll be back to see Justin at A+ Japanese Auto who will continue to keep my business. Great job. I'll be back!